Customer Service
- Shipping & Delivery
- International shipping takes within 1 week time delivery usually. Additional delay may occurs during the months of September-March due to the high demand and heavy load on postal service and customs. discountmbt.com is not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company.
International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by discountmbt.com and by our website.
We are a professional online dealer, all the orders will be delivered rightly to your door. Please make sure you are at home when the packages are arriving at you.
After placing orders, please check your email to read about order confirmation, please also track your order online after we sent you the tracking numbers of your orders. - Privacy & Security
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The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our website , we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can contact us .
- Returns & Replacements
- We are committed to your 100% satisfaction.
All ordered items on our site are closely to the word "what you see on our website are what you get in 3 days".
Before enjoying easy exchange & return policy, you must contact us for returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. All the returned shoes should be sent to the shipping address we email you.
All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 25% restocking fee and $30 return fee. Shipping and handling charges are non-refundable.
We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. - Order cancellation
- Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
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